Introduction:
Voysus Communications operates as a call center serving major providers such as Enbridge Gas and others. With a focus on phone sales, Voysus faced significant challenges in human resourcing, particularly in recruiting and training phone sales specialists. Seeking to enhance their workforce and drive profitability, Voysus partnered with Smartech for strategic guidance and solutions.
Problem Statement:
Voysus Communications encountered difficulties in human resourcing, specifically in recruiting and training phone sales specialists to effectively serve their clients. The lack of a structured approach to recruitment and training hindered their ability to maximize sales and profitability.
Solution Provided:
Smartech collaborated closely with Voysus Communications to address their human resourcing challenges and optimize their sales operations. Drawing upon our expertise in recruitment, training, and sales strategies, we devised tailored solutions to enhance Voysus’ workforce and drive profitability.
Implementation Process:
Recruitment Strategy Development:
Smartech worked with Voysus to develop a comprehensive recruitment strategy tailored to their specific needs and requirements. This included identifying key competencies and conducting targeted candidate searches.
Training Program Design:
We designed a customized training program for phone sales specialists, incorporating proven techniques and strategies to enhance sales effectiveness and customer engagement.
Interview Techniques and Strategies:
Smartech provided Voysus with guidance on effective interview techniques and strategies to identify top talent and ensure a strong fit for their sales team.
Continuous Support and Guidance:
Throughout the implementation process, Smartech offered ongoing support and guidance to Voysus, assisting with interview processes, training delivery, and performance monitoring.
Results Achieved:
Testimonials
The partnership with Smartech has been invaluable to Voysus Communications. Their expertise in human resourcing and sales strategies helped us overcome challenges and achieve significant growth in profitability. Thanks to Smartech, we’ve been able to optimize our workforce and enhance our sales effectiveness, positioning us for continued success in serving major clients like Enbridge Gas.
N Abass
CEo of Voysus Communications
